SHIPPING & RETURN

Shipping Information

Bellisa orders are delivered Monday to Friday between 9am and 5pm.

Shipping Times

DHL Express & GDEX Express

Peninsula Malaysia : Within 2-4 days

East Malaysia : Within 2-7 days

Order Changes & Cancellations

If you would like to make changes to your order or the arranged delivery time, please contact our shipping partner as soon as possible and we will be happy to assist you in any way possible.

Order Tracking

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, our relevant delivery partner will aim to dispatch it within 2 business days.

Depending on your location, delivery will normally take 2-7 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress under ‘My Orders’ in your Bellisa account.

If you order multiple items from Bellisa in separate order, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays.

Cancellations

As your purchase will be prepared quickly for dispatch, please contact Customer Service as soon as possible to cancel or make any changes to an order. We’re unable to cancel an order once it has been sent out by our delivery partner, we offer a Free Returns service.

Further information on cancelling and returning an order can be found in our Return & Refunds Policy.

Returns Policy

If seal has been broken or tampered with, please do not accept and return it to our delivery agent.

Kindly drop us an email within 2 days at [email protected] stating your reason for return, and provide tracking number for reference.

Additional Information

Buyers must email with any questions before purchasing an item.

All items are listed as accurately as possible on www.bellisa.co.

All items are strictly non-refundable.

Please ask for detailed guidance on size if required prior to purchase.

In the event of any dispute, or goods being damaged, please notify us in writing so we have documentation, and we’ll do our best to resolve any issues or disputes.

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