FAQ

Do I need an account to place an order?

You don’t need an account to complete a purchase. However, if you register with us, you can enjoy the following benefits through your Bellisa account:

Track your orders

View previous purchases and payment history Save your address and card details so you can shop even more quickly in future

How do I reset my password?

If you have forgotten your password, request a link to reset it or follow the ‘Forgotten password?’ link on the ‘Sign in’ page.

How much is the shipping charges?

We provide free shipping on all orders within Malaysia.

What is the delivery time?

Our delivery partner DHL express & GDEX express provide delivery services based on the schedule below:

Peninsula Malaysia : Within 2-4 days

East Malaysia : Within 2-7 days

What size should I buy?

The size and fit of a garment often varies amongst designers. To help you choose the most suitable size, you can refer to the ‘Dimensions’ tab on product measurements on every product page.

If you need more details on sizing, contact us at [email protected]

Can I amend or cancel an item from my order?

Depending on the status of your order, it may be possible to cancel an item or request a different size for an item you have already purchased. Please note, we’re unable to add an item to an existing order.

If you need to make any amendments to your order, please call our Customer Care Team as soon as possible and we’ll see what we can do.